Account Manager (all genders)

We are looking for a competent Account Manager to find business opportunities and manage customer relationships. You’ll be directly responsible for the preservation and expansion of our customer base, and improve customer experience to increase retention rate. The ideal candidate will have talent in sales and experience in customer service. We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them into long-term profitable relationships based on trust and mutual satisfaction.

castLabs is a well established tech company in the video streaming business. We provide simple and innovative solutions for secure and reliable video streaming on any device in the world. Our mission is to push the limits of digital content distribution while making it accessible.

Be part of a highly-qualified and international team of experts working with leading companies in the technology and online movie/TV entertainment industry. Our customers include top brands such as: HBO Europe, brightcove, Kaltura, Pantaflix and Mubi.

We offer a truly flexible working environment with a high level of employee empowerment and responsibility.

Our aim is to keep and foster a positive and learning company culture based on trust, transparency, autonomy and mutual support and respect.

 

Responsibilities

  • Create detailed business plans to facilitate the attainment of goals and quotas
  • Manage the entire sales cycle from finding a client to securing a deal
  • Present products to prospective clients
  • Provide professional after-sales support to enhance the customers’ dedication
  • Remain in frequent contact with the clients in your responsibility to understand their needs
  • Keeping customer account data up to date to offer clear sales forecast and customer contacts

 

Your profile

  • Proven experience as an Account Executive, or in other sales/customer service role
  • Knowledge of market research, sales and negotiating principles
  • Outstanding knowledge of MS Office; knowledge of CRM software (eg. Hubspot) is a plus
  • Excellent communication/presentation skills and ability to build relationships
  • Organisational and time-management skills
  • Good business acumen in terms of pricing models and cost structure
  • Enthusiastic and passionate

 

We offer

  • A truly open-minded and supportive work environment with a high level of employee empowerment
  • Completely self-organized structure within the Holacracy based organizational framework
  • Personal and professional development that enables you to grow and do a great job
  • Flexible working hours and remote work from whereever you want aligned with your personal needs
  • Bi-annual company summit in Berlin!
  • Virtual stock options – be part of our success story!

 

castLabs is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

We do not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between castLabs and the recruitment agency or party requesting payment of a fee.

Location: Berlin or Remote

Apply now

Seems like a fit for you?

Great! We look forward to your application at: jobs@castlabs.com

Diversity

We value diversity!

castLabs is an equal opportunity employer. Qualified applicants are considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

We don't seek or accept unsolicited resumes or CVs from recruitment agencies. We aren't responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between castLabs and the recruitment agency or party requesting payment of a fee.

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